Quality service management in tourism and hospitality / (Record no. 22)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01856nam a2200241Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NUCLARK |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250602140939.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230217s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9786214063321 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | NUCLARK |
| Transcribing agency | NUCLARK |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | TX 911.3 .M27 2021 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Baluyot, Michael Bhobet B. |
| Relator term | author |
| 245 #0 - TITLE STATEMENT | |
| Title | Quality service management in tourism and hospitality / |
| Statement of responsibility, etc. | Michael Bhobet B. Baluyot |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Intramuros, Manila : |
| Name of publisher, distributor, etc. | Mindshapers Co. Inc., |
| Date of publication, distribution, etc. | c2021 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | viii, 141 pages : |
| Other physical details | illustrations ; |
| Dimensions | 23 cm. |
| 365 ## - TRADE PRICE | |
| Price amount | PHP335.00 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Preface -- Chapter 1. Overview of quality service -- Chapter 2. Customer service through quality management -- Chapter 3. Service environment in tourism and hospitality industry -- Chapter 4. Training and development in the tourism and hospitality industry -- Chapter 5. Employee motivation in the tourism and hospitality industry -- Chapter 6. Quality service delivery system in tourism and hospitality indiustry -- Chapter 7. Measuring quality service and delivery in tourism and hospitality industry -- Chapter 8. Managing service failure and service recovery in tourism and hospitality industry -- Chapter 9. Technology and qualitative service in tourism and hospitality industry -- Chapter 10. Service culture in tourism and hospitality industry -- References -- Photo attribution. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | "This textbook is specifically crafted to focus on the different activities that will assess student's level in terms of knowledge necessary to pass the course subject Quality Service Management in Tourism and Hospitality. This textbook is a product of 11 years of hospitality industry experience, academic teaching and continuous learning." -- Preface |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | TOURISM |
| General subdivision | MANAGEMENT |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Source of classification or shelving scheme | Library of Congress Classification |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Coded location qualifier | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Non-fiction | NU Clark | NU Clark | Filipiniana | 10/04/2022 | 335.00 | FIL TX 911.3 .M27 2021 | NUCLA000000022 | 02/17/2023 | 10/04/2022 | Books |
