Quality service management in tourism and hospitality management / (Record no. 83)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01501nam a2200241Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NUCLARK |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250530084430.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230217s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9786218179141 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | NUCLARK |
| Transcribing agency | NUCLARK |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | TX 911.3 .A47q 2021 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Arenas, Chester Dave G. |
| Relator term | author |
| 245 #0 - TITLE STATEMENT | |
| Title | Quality service management in tourism and hospitality management / |
| Statement of responsibility, etc. | Chester Dave G. Arenas |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Sta. Cruz, Manila : |
| Name of publisher, distributor, etc. | Edric Publishing House, |
| Date of publication, distribution, etc. | c2022 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 91 pages : |
| Other physical details | illustrations ; |
| Dimensions | 26 cm. |
| 365 ## - TRADE PRICE | |
| Price amount | PHP460.75 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Chapter 1: Introduction to total quality management in hospitality and tourism industry -- Chapter2: Significance of quality in hospitality and tourism industry -- Chapter 3: The concept of service quality -- Chapter 4: Customer service strategy -- Chapter 5: Managing service staff -- Chapter 6: Professional service skills -- Chapter 7: Understanding service applications. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | "This book includes significance of quality in hospitality and tourism industry, most famous models that measures quality service, role of service in the hospitality industry, major objectives of hospitality performance, guidelines in providing great experience for guest, process of hiring and managing hospitality staff, strategies to motivate and empower and empower employees in the hospitality industry." |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | TOURISM |
| General subdivision | MANAGEMENT |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Source of classification or shelving scheme | Library of Congress Classification |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Non-fiction | NU Clark | NU Clark | Filipiniana | 10/06/2022 | Purchased - Edric | 460.75 | FIL TX 911.3 .A47q 2021 | NUCLA000000083 | 02/17/2023 | 10/06/2022 | Books |
