Operation management / William J. Stevenson

Includes index.

Preface -- 1 Introduction to Operation Management -- 2 Competitiveness, Strategy, and Productivity -- 3 Forecasting -- 4 Product and Service Design -- Supplement to Chapter 4 -- 5 Strategic Capacity Planning for Products and Services -- Supplement to Chapter 5 -- 6 Process Selection and Facility Layout -- 7 Work Design and Measurement -- Supplement to Chapter 7 -- 8 Location Planning and Analysis -- 9 Management of Quality -- 10 Quality Control -- 11 Aggregate Planning and Master Scheduling -- 12 MRP and ERP -- 13 Inventory Management -- 14 JIT and Lean Operations -- Supplement to Chapter 14 -- 15 Supply Chain Management -- 16 Scheduling -- 17 Porject Management -- 18 Management of Waiting Lines -- 19 Linear Programming.

"Stevenson's Operations Management features integrated, up-to-date coverage of current topics and industry trends, while preserving the core concepts that have made the text the market leader in this course for over a decade. Stevenson's careful explanations and approachable format support students in understanding the important operations management concepts, as well as applying tools and methods with an emphasis on problem solving. Through detailed examples and solved problems, short cases and readings on current issues facing businesses, auto-gradable end of chapter problems and application-oriented assignments available in Connect Operations Management, students learn by doing, and the Thirteenth Edition continues to offer more support for 'doing Operations' than any other."