Reengineering Management : the mandate for new leadership / James Champy

Includes index.

Acknowledgements-- 1. Management? why reengineer management? -- 2. The ordeal of management -- 3. Living the questions -- 4. What is this business for, anyway? -- 5. Cases in point -- how we decide -- 6. What kind of culture do we want? -- 7. Cases in point -- what we wanted -- 8. How will we do our work? -- 9. Cases in point -- thinking about management processes -- 10. What kind of People do we want to work with? -- 11. Cases in point -- how we close -- 12. The second managerial revolution -- Index.

"In Reengineering Management, Champy examines the far-reaching changes managers must make for themselves and their companies to succeed in an era of unprecedented competition. Through his extensive consulting and research work, he shows how reengineering succeeds only when managers reinvent their own jobs and managerial styles. Otherwise, the ultra-efficient and effective reengineered processes for acquiring and serving customers, filling orders, bringing new concepts to market and other key business activities eventually fall apart.".