The agenda : what every business must do to dominate the decade / Michael Hammer

Includes index.

Preface -- 1. Get serious about business again -- 2. Run your business for your customers --3. Give your customers what they really want -- 4. Put processes first -- 5. Create order where chaos reigns -- 6. Measure like you mean it -- 7. Manage without structure -- 8. Focus on the final customer -- 9. Knock down your outer walls -- 10. Extend your enterprise -- 11. Make it happen -- 12. Prepare for a future you cannot predict -- Index.

"In The Agenda , Michael Hammer shows companies how to prosper in today’s world of slow growth, fierce competition, and enormously powerful customers. The Agenda teaches the ideas and techniques that any company—large or small, service firm or manufacturer—can use to out-execute and out-innovate its competitors. Businesses that follow these principles will grow by taking market share away from those that do not. While others decline, your company can thrive.".