Operations management in tourism and hospitality / John Paul Buenaventura [and] Liberty Buenaventura-Gutierrez
Material type:
TextPublication details: Intramuros, Manila : Mindshapers, c2023.Description: x, 164 pages : pictures, tables and illustrations ; 26 cmSubject(s): LOC classification: - TX 911.3 B84 2023
| Item type | Current library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode |
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NU Clark Filipiniana | Non-fiction | FIL TX 911.3 B84 2023 c.1 (Browse shelf(Opens below)) | c.1 | Available | NUCLA000004243 | ||
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Books
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NU Clark Filipiniana | Non-fiction | FIL TX 911.3 B84 2023 c.2 (Browse shelf(Opens below)) | c.2 | Available | NUCLA000004244 |
Includes bibliographical references.
Preface -- Acknowledgments -- Lesson 1. Operations Management in Hospitality -- Lesson 2. Quality Service operations in tourism and hospitality -- Lesson 3. Recruitment in hospitality industry -- Lesson 4. Training & Developing Employees in Hospitality Industry -- Lesson 5. Employee Discipline -- Lesson 6. Operations strategy in Tourism and hospitality industry -- Lesson 7. Quality Management and control -- Lesson 8. Budget -- Lesson 9. Productivity -- Lesson 10 Efficiency and effectiveness -- Lesson 11. Supply Chain Operations -- Lesson 12. Sales -- References
"The course focuses on the basic concepts, issues and techniques for efficient and effective operations. It is concerned with the management of resources and activities that produce and deliver goods and services for customers" -- Preface
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