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Front office systems and procedure / Elpedia Masan Marte-Lago [and] Jenette R. Lim

By: Contributor(s): Material type: TextTextPublication details: Intramuros, Manila : Mindshapers, c2024Edition: Revised EditionDescription: xxiv, 198 pages : pictures and illustrations ; 25 cmISBN:
  • 9789719655732
Subject(s): LOC classification:
  • TX 911 .L34 2024
Contents:
Preface -- Acknowledgments -- Glossary of terms -- List of figures -- List of abbreviations -- Chapter 1 Front office department -- Chapter 2 Reservation -- Chapter 3 Reception -- Chapter 4 Telephone exchange -- Chapter 5 Billing -- Chapter 6 Bell service -- Chapter 7 Business center -- Bibliography -- Index
Summary: The book designed for all students of hospitality management to lead students to explore how front office is applied and important in hospitality industry. The book discuss the nature of front office theories, practices and procedures through explorations, affective understanding and critical and higher order thinking exercises while learning the different front office procedures and skills.
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Holdings
Item type Current library Collection Call number Materials specified Copy number Status Date due Barcode
Books Books NU Clark Filipiniana Non-fiction FIL TX 911 .L34 2024 c.1 (Browse shelf(Opens below)) c.1 Available NUCLA000004157
Books Books NU Clark Filipiniana Non-fiction FIL TX 911 .L34 2024 c.2 (Browse shelf(Opens below)) c.2 Available NUCLA000004158

Includes bibliographical references and index.

Preface -- Acknowledgments -- Glossary of terms -- List of figures -- List of abbreviations -- Chapter 1 Front office department -- Chapter 2 Reservation -- Chapter 3 Reception -- Chapter 4 Telephone exchange -- Chapter 5 Billing -- Chapter 6 Bell service -- Chapter 7 Business center -- Bibliography -- Index

The book designed for all students of hospitality management to lead students to explore how front office is applied and important in hospitality industry. The book discuss the nature of front office theories, practices and procedures through explorations, affective understanding and critical and higher order thinking exercises while learning the different front office procedures and skills.

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