Operations management in tourism and hospitality industry / Don M. Magpantay, Angelie Marie L. Vizconde, and Augusto R. Matias

By:

Magpantay, Don M [author]

Contributor(s):

Material type: Text

TextPublication details: Sta. Cruz, Manila : Edric Publishing House, c2023Description: 91 pages : illustrations ; 27 cmISBN:

9786218179516

Subject(s):

LOC classification:

TX 911.3 .M34 2023

Contents:

Chapter 1. The domain of production and operations management -- Chapter 2. Design of tourism and hospitality services -- Chapter 3. Specifying quality for tourism and hospitality services -- Chapter 4. TQM and the tourism and hospitality services -- Chapter 5. Measuring and controlling quality in tourism and hospitality services -- Chapter 6. Breakthroughs of tourism and hospitality services -- Chapter 7. ISO 9000 for performance excellence -- Chapter 8. Building and sustaining quality and performance excellence.

Summary: "Production and operations management activities are not confined to the manufacturing of products. It is true that the production activities carried on in manufacturing companies form the backbone of our consumer society through production of a broad array of products. but people also perform production activities in organization which provides services."

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Holdings
Item type	Current library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
Books	NU Clark Filipiniana	Non-fiction	FIL TX 911.3 .M34 2023 c.1 (Browse shelf(Opens below))		c.1	Available		NUCLA000005342
Books	NU Clark Filipiniana	Non-fiction	FIL TX 911.3 .M34 2023 c.2 (Browse shelf(Opens below))		c.2	Available		NUCLA000005343

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Previous	FIL TX 911.3 .L43 2018 Leadership and personality development /	FIL TX 911.3 .M27 2021 Quality service management in tourism and hospitality /	FIL TX 911.3 .M34 2021 Strategic Management in Tourism and hospitality with total quality management /	FIL TX 911.3 .M34 2023 c.1 Operations management in tourism and hospitality industry /	FIL TX 911.3 .M34 2023 c.2 Operations management in tourism and hospitality industry /	FIL TX 911.3 .M34s 2023 c.1 Strategic management in tourism and hospitality with total quality management /	FIL TX 911.3 .M34s 2023 c.2 Strategic management in tourism and hospitality with total quality management /	Next

Includes bibliographical references.

"Production and operations management activities are not confined to the manufacturing of products. It is true that the production activities carried on in manufacturing companies form the backbone of our consumer society through production of a broad array of products. but people also perform production activities in organization which provides services."

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