Encyclopaedia of tourism planning and hospitality management / Walt Whitman, editor

Includes bibliographical references and index.

Preface -- Vol. I -- 1. Introduction to management of tourism, ecotourism operatord and hospitality industry elements and factors responsible for attracting tourism and hospitality industries; tour operator; references -- 2. Focus on ecotourims accommodations, hotel classification and branding ecotourism accommodations; joint WTO & IH & RA study on hotel classification; role of branding in hotel industry; references -- 3. Concepts and select case studies in tourism planning concept of tourism planning; Sri Lanka: a case history of tourism planning; Nepal: a case history of planning mountain in tourism; Maldives: a case history of new experiment in beach tourism;references -- 4. Regional image and management tools and techniques in tourism planning importance of regional image in tourism planning; management tools and techniques in tourism planning; applications in tourism promotion of regional developmental planning techniques; references -- 5.Overview of hospitality business enterprises, services and solution management contemporary hospitality industry; careers and jobs in hospitality industry: an introduction; nature of hospitality and hospitality management; new interpretation of "hospitality"; defining "facilities management; food, beverage and accomodation; trends analysis, business strategy and decision making in Global hospitality industry; People and organizations; education in hospitality; European union actions for promoting hospitality industry; applications of SAR in small hospitality firms; concept of small hotels in hospitality sector; international tourism planning; food safety and hospitality industry: a case study; contract catering sector: a case study; references -- Vol. II -- 6. Focus on conceptual understanding hospitality business management explaining business in general: types of businesses; general management and business strategy literature; eco-tourism in hospitality: relationships between business of tourism and hospitality: role travel industry and tour operators in promoting hospitality sector; EICs and the hospitality industry; references -- 7. Focus on accommodation and contract catering sectors hospitality business management investment, planning and development in the accommodation sector; contract catering sector of the UK hospitality industry; contract catering sector of the UK hospitality industry; need for management training: management development; supervision in hospitality services; references -- 8. Focus on hotel operations and development; service quality and customers in hospitality business management hotel operations and development in North America; characteristics of operations in hospitality industry; education and training in hospitality industry; services quality and customers in hospitality; customers and service quality in Global hospitality industry; service concept in hospitality industry; understanding marketing in general terms; associations for promotions hospitality industry; major tourism product affecting hospitality industry; references -- 9. Focus on small hospitality firms, cost-benefit nalaysis and finance and performance in hospitality industry social interactionism and small hospitality firms; foundations for tourism and hospitality industries; hospitality and cost-benefit analysis; role of tourism in building bridges of reality and understanding; finance and performance in hospitality industry; case study: restaurant and food-service operations in North America; references -- 10. Processes and strategies for improving hospitality administration and management operational strategies in the hospitality industry; hospitality lodging managers training, other qualifications, and advancement; method of transforming graduates as hospitality managers; training, other qualificatiobs and advancement; results regarding transforming simple graduates into hospitality managers; respondent profle and research methodology in hospitality management; review of related literature; results and discussion regarding to participation in higher education among hospitality Employees; hospitality and yourism management; methodology in hospitality management; differentiated experiences dictate success; method of explaining placement process in hospitality industry; discussion regarding work stress and personality measures among Employees in hospitality industry; Australia's industrial relations system in hospitality sector; refrences -- 11. Focus on hotel employment, relationship marketing in hospitality sector hotel employment; relationship marketing to the constructs of Guanxi; maturity of organizational management development in hospitality sector, research approach and methods; migration of labour in the hospitality industry; number of immigrant labour forces in the hospitality sector; strategic success; trade unions and their impact on hospitality industry; bringing cost-effectiveness by training and development; investors in People; high yield training checklist; research method; nature of work experience in hospitality industry; contigently-gendered jobs; literature review regarding job of controller in hospitality sector; measuring the problem of sexual harassment in hospitality industry; results regarding student profile for hospitality controller; AIDS in the hospitality literature; disaster recovery and hospitality industry; references -- 12. Branding, service, delivery and customer relationship management in hospitality industry brand loyalty in the hospitality industry; People and organizations in hospitality industry; customer relationship management; roles of processes, quality and teamworking in performance management; Employee performance management skill in hospitality management and supervision; performance management; supporting Employee motivation; hospitality industry; impact of the working time regulations; role of older Employees in hospitality management; human resource management in hospitality industry; teaching human resource management in hospitality; policy dimensions of human resource management in the hospitality industries; Personnel policies developing Personnel policies; hospitality industry service quality; managing hospitality service delivery systems; commanding; reverse logistics management; human resource issues in international hospitality sector; total quality management; definition of a quality system; BS5750; service delivery in the hospitality industry; benefits of total quality management (TQM); market sensitivity and competitiveness in hospitality service improvement; quality management in the hospitality industry; review of literature on QM in the hospitality industry; references -- Bibliography -- Index.

"This publication titled, “Encyclopaedia of Tourism Planning and Hospitality Management” provides readers with an introduction to management of tourism, ecotourism operators and hospitality industry. Focus is on ecotourism accommodations, hotel classification and branding. The concepts and approaches in tourism planning are described with the help of select case studies. The regional image and management tools and techniques in tourism planning are discussed. An overview of introduction to hospitality business enterprises, services and solution management is given. Focus is also on conceptual understanding hospitality business management; accommodation and contract catering sectors; hotel operations and development, service quality and customers; and small hospitality firms, costbenefit analysis and finance and performance. The processes and strategies for improving hospitality administration and management are presented. Efforts are made towards understanding the operational strategies in the hospitality industry. Focus lies on driving forces for hospitality managers, respondent profile and research methodology in hospitality management; hotel employment, relationship marketing in hospitality sector; and branding, service, delivery and customer relationship management in hospitality industry. The publication is user friendly." -- Back cover