Front desk operation / Mark Angelo Q. Paraiso [and] Angelie Marie L. Vizconde

Chapter 1 The hotel front office and its organization -- Chapter 2 The hotel guest room -- Chapter 3 Interdepartmental communication -- Chapter 4 The reservations department -- Chapter 5 The procedure of guest registration and departure -- Chapter 6 Guest accounting -- Chapter 7 Night audit -- Chapter 8 Guest service -- Chapter 9 Hotel industry trends in guest service -- Chapter 10 Simulation activity -- Chapter 11 Hotel term dictionary -- References -- About the author.

This book is specifically designed to meet the needs of the hotel industry in the undergraduate courses. It explores the concepts of the front office department in the hotel set-up. It covers all the pertinent procedures and processes in order to have a smooth flow of operation. This book will discuss the introduction of the hospitality industry, will explain the front office organization and other services portray by the front office department. The Front Desk Operations book used realistic scenario set in the hotel environment, user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook, greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment and with practical performance task, asynchronous and synchronous activities.