Baluyot, Michael Bhobet B. <br/><br/>
Quality service management in tourism and hospitality / 
Michael Bhobet B.  Baluyot 
 - Intramuros, Manila :  Mindshapers Co. Inc.,  c2021 
 - viii, 141 pages :  illustrations ;  23 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/>Preface -- Chapter 1. Overview of quality service -- Chapter 2. Customer service through quality management -- Chapter 3. Service environment in tourism and hospitality industry -- Chapter 4. Training and development in the tourism and hospitality industry -- Chapter 5. Employee motivation in the tourism and hospitality industry -- Chapter 6. Quality service delivery system in tourism and hospitality indiustry -- Chapter 7. Measuring quality service and delivery in tourism and hospitality industry -- Chapter 8. Managing service failure and service recovery in tourism and hospitality industry -- Chapter 9. Technology and qualitative service in tourism and hospitality industry -- Chapter 10. Service culture in tourism and hospitality industry -- References -- Photo attribution. 
<br/><br/> "This textbook is specifically crafted to focus on the different activities that will assess student's level in terms of knowledge necessary to pass the course subject Quality Service Management in Tourism and Hospitality. This textbook is a product of 11 years of hospitality industry experience, academic teaching and continuous learning." -- Preface 
<br/><br/><label>ISBN: </label>9786214063321 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOURISM--MANAGEMENT
<br/><br/><label>LC Class. No.: </label>TX 911.3 .M27 2021