Crisis management in tourism /
Edited by Eric Laws, Bruce Prideaux, [ and] Kaye Chon
- United Kingdom : CABI : c2007
- xvii, 392 pages : illustrations ; 25 cm.
Includes bibliographical references and index.
Preface : the tsunami of 26 December 2005, PATA's initial responses / Peter Semone -- Crisis management in tourism : challenges for managers and researchers / Eric Laws, Bruce Prideaux and Kaye Chon -- Post-crisis forecasting : better make haste slowly / Miriam Scaglione -- Policy response to rural dangers : managing educational visits in the wake of the foot and mouth and E. coli crises / Derek Hall -- The evolution of an emergency management tourism faculty resource / Thomas E. Drabek -- Aftermath of crises and disasters : notes for an impact assessment approach / Pedro Moreira -- Western and Eastern approaches to crisis management for global tourism : some differences / Peter Schmidt and Mike Berrell -- Crisis in Bali : lessons in tourism recovery / Yetta K. Gurtner -- 'Crises' that scare tourists : investigating tourists' travel-related concerns / Sara Dolnicar -- For better or worse : consumer perceptions of factors impacting company crisis outcome / Lynette M. McDonald, Beverley Sparks and Ian Glendon -- Tourism and terrorism : an analytical framework with special focus on the media / Walter Freyer and Alexander Schröder -- Factors influencing crisis management in tourism destinations / Kom Campiranon and Noel Scott -- Crisis management and tourism organizations : a comparative study in the European Alps / Harald Pechlaner, Dagmar Abfalter, Frieda Raich and Axel Dreyer -- Taiwan's 921 earthquake, crisis management and research on no-escape natural disaster / Tzung-Cheng Huan -- International tourism and infectious disease : managing the SARS crisis in Singapore / Joan Henderson -- A proposed model for tourism crisis management : the UK's foot and mouth disease crisis analysed / Andrew Lyon and Amy Worton -- Phuket : tsunami and tourism -- a preliminary investigation / Yetta K. Gurtner.
"The history of modern tourism records many localized and some international crises characterized by extreme and sudden reduction in demand for specific destination areas or types of tourism product. Managerial responses to such events include both problem solving and market recovery steps, but these vary in effectiveness, and recovery may be slow to occur after the initial problems are overcome. With examples drawn from the UK, Europe, the USA, Australia and Asia, this book brings together a range of expert academic analysis of the latest thinking and practice in this increasingly important area of tourism management. It will be of interest especially to researchers and practitioners in tourism." -- Back cover