Does seeing deviant other-tourist behavior matter? the moderating role of travel companions /
Lujun Su [and four others].
- 11 pages ; tables, figures.
Includes bibliographical references (pages 10-11).
Despite the contagion effect of deviant behavior in tourism settings, tourist-to-tourist effects have been largely ignored, including the joint impacts between other tourists and tourists’ companions. This study proposes that tourists who see deviant other-tourist behavior have significantly stronger deviant behavioral intentions. A questionnaire survey and four scenario-based experiments were performed to test hypothesized relationships. Findings reveal that the social contagion effect exists when tourists see deviant other-tourist behavior. Larger and more cohesive travel groups attenuate this effect, and moral disengagement mediates the social contagion effect. Theoretical and managerial implications are also discussed.
0261-5177
DEVIANT BEHAVIOR CUSTOMER DEVIANCE TRAVEL GROUP SIZE TRAVEL GROUP COHESION MORAL DISENGAGEMENT