Magpantay, Don M. <br/><br/>
Operations management in tourism and hospitality industry / 
Don M. Magpantay, Angelie Marie L. Vizconde, and Augusto R. Matias 
 - Sta. Cruz, Manila :  Edric Publishing House,  c2023 
 - 91 pages :  illustrations ;  27 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/>Chapter 1. The domain of production and operations management -- Chapter 2. Design of tourism and hospitality services -- Chapter 3. Specifying quality for tourism and hospitality services -- Chapter 4. TQM and the tourism and hospitality services -- Chapter 5. Measuring and controlling quality in tourism and hospitality services -- Chapter 6. Breakthroughs of tourism and hospitality services -- Chapter 7. ISO 9000 for performance excellence -- Chapter 8. Building and sustaining quality and performance excellence. 
<br/><br/> "Production and operations management activities are not confined to the manufacturing of products. It is true that the production activities carried on in manufacturing companies form the backbone of our consumer society through production of a broad array of products. but people also perform production activities in organization which provides services."  
<br/><br/><label>ISBN: </label>9786218179516 
<br/><br/><label>Subjects--Topical Terms: </label><br/>PRODUCTION MANAGEMENT<br/>TOURISM -- MANAGEMENT<br/>HOSPITALITY INSDUSTRY -- MANAGEMENT
<br/><br/><label>LC Class. No.: </label>TX 911.3 .M34 2023