Case manager's desk reference / Frances Snowden, consulting editor ; Beth Howe, research editor

Includes index.

Preface -- Section 1. Introduction -- Section 2. Professional essentials -- Section 3. Effective communication and collaboration skills -- Section 4. Legally speaking: what every case manager must know -- Section 5. Outcomes evaluation and quality improvement -- Section 6. Disease management -- Section 7. Managed care -- Section 8. Management of specific conditions -- Section 9. Resources -- Section 10. Patient assistance programs -- Appendixes -- Index.

"Practical information is presented in an easy-to-use article format, along with charts and key recommendations. Material is in sections on professional essentials, communication skills, legal issues, outcomes evaluation, disease management, managed care, and specific conditions. Includes extensive annotated listings of alternative and complimentary health resources, consumer information, government agencies, disease- specific print and nonprint resources and organizations, and books and journals, organizations, and Web sites related to managed care, sport medicine, rehabilitation, special populations, transplantation, and nutrition. There are also annotated listings of patient assistance programs, encompassing grants, home care, medical equipment, services for children, and travel and pharmaceutical programs."