Reengineering the corporation : a manifesto for business revolution / Michael Hammer & James Champy

Includes index.

Introduction -- 1. The crisis that will not go away -- 2. Reengineering -- the path to change -- 3. Rethinking business processes -- 4. The new world of work -- 5. The enabling role of information technology -- 6. Who will reengineer? -- 7. The hunt for reengineering opportunities -- 8. The experience of process redesign -- 9. Embarking on reengineering -- 10. One company's experience -- Hallmark -- 11. One company's experience -- Taco belle -- 12. One company's experience -- Capital Holding -- 13. One company's experience -- Bell Atlantic -- 14. Succeeding at reengineering -- Epilogue -- Index.

"The most successful business book of the last decade, Reengineering the Corporation is the pioneering work on the most important topic in business today: achieving dramatic performance improvements. This book leads readers through the radical redesign of a company's processes, organization, and culture to achieve a quantum leap in performance. Michael Hammer and James Champy have updated and revised their milestone work for the New Economy they helped to create—promising to help corporations save hundreds of millions of dollars more, raise their customer satisfaction still higher, and grow ever more nimble in the years to come.".