Operations management in tourism and hospitality industry / Don M. Magpantay, Angelie Marie L. Vizconde, and Augusto R. Matias
Material type:
TextPublication details: Sta. Cruz, Manila : Edric Publishing House, c2023Description: 91 pages : illustrations ; 27 cmISBN: - 9786218179516
- TX 911.3 .M34 2023
| Item type | Current library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode |
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Books
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NU Clark Filipiniana | Non-fiction | FIL TX 911.3 .M34 2023 c.1 (Browse shelf(Opens below)) | c.1 | Available | NUCLA000005342 | ||
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Books
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NU Clark Filipiniana | Non-fiction | FIL TX 911.3 .M34 2023 c.2 (Browse shelf(Opens below)) | c.2 | Available | NUCLA000005343 |
Includes bibliographical references.
Chapter 1. The domain of production and operations management -- Chapter 2. Design of tourism and hospitality services -- Chapter 3. Specifying quality for tourism and hospitality services -- Chapter 4. TQM and the tourism and hospitality services -- Chapter 5. Measuring and controlling quality in tourism and hospitality services -- Chapter 6. Breakthroughs of tourism and hospitality services -- Chapter 7. ISO 9000 for performance excellence -- Chapter 8. Building and sustaining quality and performance excellence.
"Production and operations management activities are not confined to the manufacturing of products. It is true that the production activities carried on in manufacturing companies form the backbone of our consumer society through production of a broad array of products. but people also perform production activities in organization which provides services."
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