000			01916nam a2200265Ia 4500
003			NUCLARK
005			20250624100850.0
008			230217s9999 xx 000 0 und d
020			_a9780974998602
040			_aNUCLARK _cNUCLARK
050			_aRA 971 .S78 2005
100			_aStuder, Quint _eauthor
245		0	_aHardwiring excellence : _bpurpose, worthwhile work, making a difference / _cQuint Studer
260			_aGulf Breeze, Florida : _bFire Starter Publishing, _cc2003
300			_aiv, 285pages : _billustrations ; _c23 cm.
365			_bPHP240.00
504			_aIncludes bibliographical references and index.
505			_aForeword -- Introduction -- Chapter One: My journey to becoming a fire starter -- Chapter Two: Healthcare Flywheel -- Chapter Three: Principle 1: Commit to Excellence -- Chapter Four: Principle 2: Measure the Important Things -- Chapter Five: Principle 3: Build a Culture Around Service -- Chapter Six: Principle 4: Create and Develop Leaders -- Chapter Seven: Principle 5: Focus on Employee Satisfaction -- Chapter Eight: Principle 6: Build Individual Accountability -- Chapter Nine: Principle 7: Align Behaviors with Goals and Values -- Chapter Ten: Principle 8: Communicate at All Levels -- Chapter Eleven: Principle 9: Recognize and Reward Success --Conclusion -- Acknowledgments -- Resources -- Index.
520			_a"Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since."
650			_aHEALTH SERVICES ADMINISTRATION
650			_aMEDICAL CARE _xQUALITY CONTROL
650			_aLEADERSHIP
942			_cBK _2lcc
999			_c1881 _d1881