000			01856nam a2200241Ia 4500
003			NUCLARK
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020			_a9786214063321
040			_aNUCLARK _cNUCLARK
050			_aTX 911.3 .M27 2021
100			_aBaluyot, Michael Bhobet B. _eauthor
245		0	_aQuality service management in tourism and hospitality / _cMichael Bhobet B. Baluyot
260			_aIntramuros, Manila : _bMindshapers Co. Inc., _cc2021
300			_aviii, 141 pages : _billustrations ; _c23 cm.
365			_bPHP335.00
504			_aIncludes bibliographical references.
505			_aPreface -- Chapter 1. Overview of quality service -- Chapter 2. Customer service through quality management -- Chapter 3. Service environment in tourism and hospitality industry -- Chapter 4. Training and development in the tourism and hospitality industry -- Chapter 5. Employee motivation in the tourism and hospitality industry -- Chapter 6. Quality service delivery system in tourism and hospitality indiustry -- Chapter 7. Measuring quality service and delivery in tourism and hospitality industry -- Chapter 8. Managing service failure and service recovery in tourism and hospitality industry -- Chapter 9. Technology and qualitative service in tourism and hospitality industry -- Chapter 10. Service culture in tourism and hospitality industry -- References -- Photo attribution.
520			_a"This textbook is specifically crafted to focus on the different activities that will assess student's level in terms of knowledge necessary to pass the course subject Quality Service Management in Tourism and Hospitality. This textbook is a product of 11 years of hospitality industry experience, academic teaching and continuous learning." -- Preface
650			_aTOURISM _xMANAGEMENT
942			_cBK _2lcc
999			_c22 _d22