000			02073nam a2200253Ia 4500
003			NUCLARK
005			20250603112110.0
008			230217s9999 xx 000 0 und d
020			_a9786218179882
040			_aNUCLARK _cNUCLARK
050			_aTX 911.3 .P37 2022
100			_aParaiso, Mark Angelo Q. _eauthor
245		0	_aFront desk operation / _cMark Angelo Q. Paraiso [and] Angelie Marie L. Vizconde
260			_aSta. Cruz, Manila : _bEdric Publishing House, _cc2022.
300			_a91 pages : _billustrations ; _c25 cm.
365			_bPhp460.00
505			_aChapter 1 The hotel front office and its organization -- Chapter 2 The hotel guest room -- Chapter 3 Interdepartmental communication -- Chapter 4 The reservations department -- Chapter 5 The procedure of guest registration and departure -- Chapter 6 Guest accounting -- Chapter 7 Night audit -- Chapter 8 Guest service -- Chapter 9 Hotel industry trends in guest service -- Chapter 10 Simulation activity -- Chapter 11 Hotel term dictionary -- References -- About the author.
520			_aThis book is specifically designed to meet the needs of the hotel industry in the undergraduate courses. It explores the concepts of the front office department in the hotel set-up. It covers all the pertinent procedures and processes in order to have a smooth flow of operation. This book will discuss the introduction of the hospitality industry, will explain the front office organization and other services portray by the front office department. The Front Desk Operations book used realistic scenario set in the hotel environment, user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook, greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment and with practical performance task, asynchronous and synchronous activities.
650			_aHOTEL FRONT DESK--PERSONNEL
650			_aHOTEL MANAGEMENT
700			_aVizconde, Angelie Marie L. _eco-author
942			_cBK _2lcc
999			_c75 _d75