Quality service management in tourism and hospitality / Michael Bhobet B. Baluyot
Material type:
TextPublication details: Intramuros, Manila : Mindshapers Co. Inc., c2021Description: viii, 141 pages : illustrations ; 23 cmISBN: - 9786214063321
- TX 911.3 .M27 2021
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NU Clark Filipiniana | Non-fiction | FIL TX 911.3 .M27 2021 (Browse shelf(Opens below)) | Available | NUCLA000000022 |
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| FIL TX 911.3 .F33 2020 c.1 Cost Control in Hospitality Industry / | FIL TX 911.3 .F33 2020 c.2 Cost Control in Hospitality Industry / | FIL TX 911.3 .L43 2018 Leadership and personality development / | FIL TX 911.3 .M27 2021 Quality service management in tourism and hospitality / | FIL TX 911.3 .M34 2021 Strategic Management in Tourism and hospitality with total quality management / | FIL TX 911.3 .M34 2023 c.1 Operations management in tourism and hospitality industry / | FIL TX 911.3 .M34 2023 c.2 Operations management in tourism and hospitality industry / |
Includes bibliographical references.
Preface -- Chapter 1. Overview of quality service -- Chapter 2. Customer service through quality management -- Chapter 3. Service environment in tourism and hospitality industry -- Chapter 4. Training and development in the tourism and hospitality industry -- Chapter 5. Employee motivation in the tourism and hospitality industry -- Chapter 6. Quality service delivery system in tourism and hospitality indiustry -- Chapter 7. Measuring quality service and delivery in tourism and hospitality industry -- Chapter 8. Managing service failure and service recovery in tourism and hospitality industry -- Chapter 9. Technology and qualitative service in tourism and hospitality industry -- Chapter 10. Service culture in tourism and hospitality industry -- References -- Photo attribution.
"This textbook is specifically crafted to focus on the different activities that will assess student's level in terms of knowledge necessary to pass the course subject Quality Service Management in Tourism and Hospitality. This textbook is a product of 11 years of hospitality industry experience, academic teaching and continuous learning." -- Preface
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