The reactor factor : how to handle difficult work situations without going nuclear / Marsha Petrie.

Includes bibliographical references and index.

Preface -- Acknowledgments -- Introduction -- Chapter 1 Deciding to Decide: Take It, Leave It, Change It -- Chapter 2 Spoiled Brats: Entitlement, Blame, Accountability -- Chapter 3, Give Up or Toughen Up: React or Respond? -- Chapter 4 What Leaders Want: Attitude, Core Values, Outcomes -- Chapter 5 The F Word: The Skinny on Being Fat -- Chapter 6 Office Politics and Gossip: The Silent Killers -- Chapter 7 Is Your Networking Working? The Good, the Bad, and the Connected -- Chapter 8 What You Need to Succeed: Presentation Skills, Meetings, Managing Negativity, Dress Code, and Customer Service -- Chapter 9 Find It, Keep It, Love It: And What to Do If You're Laid Off -- Chapter 10 Preach It, Teach It: Control, Decisions, Money, and Parenting -- 52 Lessons Learned -- Apeendix—Connections -- About the Author.

"How to encourage personal responsibility and eliminate entitlement at work Marsha Petrie Sue, MBA, is a renowned professional speaker who addresses, among other topics, the business value of personal accountability at work. When leaders and workers are held personally responsible for their choices, results improve -- and the entitlement mentality is abolished. In The Reactor Factor, Petrie Sue combines her proven lessons on accountability from interviews with key business leaders to help readers understand how to maximize success and turn negative situations into positive business results, whether a leader or employee.

This book shows you how to take charge of your professional future for long-term success. Petrie Sue guides you through the ongoing process of personal development and growth that will guarantee success for your career and organization."