Operations management in tourism and hospitality / John Paul Buenaventura [and] Liberty Buenaventura-Gutierrez
Material type:
TextPublication details: Intramuros, Manila : Mindshapers, c2023.Description: x, 164 pages : pictures, tables and illustrations ; 26 cmSubject(s): LOC classification: - TX 911.3 B84 2023
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NU Clark Filipiniana | Non-fiction | FIL TX 911.3 B84 2023 c.1 (Browse shelf(Opens below)) | c.1 | Available | NUCLA000004243 | ||
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Books
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NU Clark Filipiniana | Non-fiction | FIL TX 911.3 B84 2023 c.2 (Browse shelf(Opens below)) | c.2 | Available | NUCLA000004244 |
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| FIL TX 911.3 .R63 2022 Events management : Bernardo B. Rodolfa | FIL TX 911.3 .S26 2021 Persons deprived of liberty : a guide to food safety and cookery for better food services / | FIL TX 911.3 .V45 2021 Food beverage, and labor cost control / | FIL TX 911.3 B84 2023 c.2 Operations management in tourism and hospitality / | FIL TX 911.3 B84 2023 c.1 Operations management in tourism and hospitality / | FIL TX 911.5 .M46 2021 Research in Tourism and Hospitality / | FIL TX 950.7 .C78 2022 Bar and Beverage Management / |
Includes bibliographical references.
Preface -- Acknowledgments -- Lesson 1. Operations Management in Hospitality -- Lesson 2. Quality Service operations in tourism and hospitality -- Lesson 3. Recruitment in hospitality industry -- Lesson 4. Training & Developing Employees in Hospitality Industry -- Lesson 5. Employee Discipline -- Lesson 6. Operations strategy in Tourism and hospitality industry -- Lesson 7. Quality Management and control -- Lesson 8. Budget -- Lesson 9. Productivity -- Lesson 10 Efficiency and effectiveness -- Lesson 11. Supply Chain Operations -- Lesson 12. Sales -- References
"The course focuses on the basic concepts, issues and techniques for efficient and effective operations. It is concerned with the management of resources and activities that produce and deliver goods and services for customers" -- Preface
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