Quality service management in tourism and hospitality management / Chester Dave G. Arenas

By:

Arenas, Chester Dave G [author]

Material type: Text

TextPublication details: Sta. Cruz, Manila : Edric Publishing House, c2022Description: 91 pages : illustrations ; 26 cmISBN:

9786218179141

Subject(s):

TOURISM -- MANAGEMENT

LOC classification:

TX 911.3 .A47q 2021

Contents:

Chapter 1: Introduction to total quality management in hospitality and tourism industry -- Chapter2: Significance of quality in hospitality and tourism industry -- Chapter 3: The concept of service quality -- Chapter 4: Customer service strategy -- Chapter 5: Managing service staff -- Chapter 6: Professional service skills -- Chapter 7: Understanding service applications.

Summary: "This book includes significance of quality in hospitality and tourism industry, most famous models that measures quality service, role of service in the hospitality industry, major objectives of hospitality performance, guidelines in providing great experience for guest, process of hiring and managing hospitality staff, strategies to motivate and empower and empower employees in the hospitality industry."

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Holdings
Item type	Current library	Collection	Call number	Materials specified	Status	Date due	Barcode
Books	NU Clark Filipiniana	Non-fiction	FIL TX 911.3 .A47q 2021 (Browse shelf(Opens below))		Available		NUCLA000000083

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Previous	FIL TX 724.5 .B36 2020 c.2 Asian cuisine /	FIL TX 724.5 .M45 2021 ASian cuisine /	FIL TX 724.5 .O86 2021 Asian Cuisine /	FIL TX 911.3 .A47q 2021 Quality service management in tourism and hospitality management /	FIL TX 911.3 .A73 2022 Menu design and revenue management /	FIL TX 911.3 .A74 2020 Entrepreneurship in tourism and hospitality /	FIL TX 911.3 .A74i 2022 Introduction to meetings, incentives conferences and events management (MICE) as applied to hospitality /	Next

Includes bibliographical references.

"This book includes significance of quality in hospitality and tourism industry, most famous models that measures quality service, role of service in the hospitality industry, major objectives of hospitality performance, guidelines in providing great experience for guest, process of hiring and managing hospitality staff, strategies to motivate and empower and empower employees in the hospitality industry."

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