Hardwiring excellence : purpose, worthwhile work, making a difference / Quint Studer

Includes bibliographical references and index.

Foreword -- Introduction -- Chapter One: My journey to becoming a fire starter -- Chapter Two: Healthcare Flywheel -- Chapter Three: Principle 1: Commit to Excellence -- Chapter Four: Principle 2: Measure the Important Things -- Chapter Five: Principle 3: Build a Culture Around Service -- Chapter Six: Principle 4: Create and Develop Leaders -- Chapter Seven: Principle 5: Focus on Employee Satisfaction -- Chapter Eight: Principle 6: Build Individual Accountability -- Chapter Nine: Principle 7: Align Behaviors with Goals and Values -- Chapter Ten: Principle 8: Communicate at All Levels -- Chapter Eleven: Principle 9: Recognize and Reward Success --Conclusion -- Acknowledgments -- Resources -- Index.

"Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since."